The Markets Operations AI Transformation Programme is a multi-year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme is a single, integrated transformation of operations process, spanning AI-enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA).
The role requires an experienced Programme Manager who is comfortable operating in ambiguity, aligning senior stakeholders across Operations, Engineering, Risk and Product, and translating strategic intent into executable plans with clear outcomes, controls and benefits.
Programme & Delivery Management
- Own end-to-end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through to scaled rollout and benefits realisation.
- Work includes:
- Customer query AI delivery
- Controls automation
- Agentic and low-code business process automation
- Redesign of customer reporting through modern alternative technologies
- Maintain integrated delivery plans covering AI, automation, operating-model change and controls, ensuring dependencies across work-streams are actively managed.
- Track progress against milestones, risks, issues, and benefits, escalating decisively where delivery, resilience or regulatory outcomes are at risk.
- Manage cost effectively.
Stakeholder & Governance Management
- Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk, ensuring alignment.
- Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees.
- Ensure delivery is executed within existing governance models for operational resilience, audit, and “human-in-the-loop” AI deployment.
Change & Adoption
- Support change management activity across Markets Operations teams, including readiness planning, communications, training coordination and transition to run-state.
Benefits & Outcomes Focus
- Own benefits tracking and outcomes realisation for the programme, including capacity creation (FTE efficiency), reduction in manual processes and controls, incident avoidance and resilience improvements.
Essential Experience & Skills
- Proven experience delivering complex, cross-functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar).
- Strong project management discipline (planning, RAID, governance, financials), combined with comfort operating in complex, large organisations.
- Experience working with engineering, automation or AI-enabled change.
- Ability to operate credibly with senior stakeholders and challenge constructively where required.
- Strong written communication skills, able to produce clear, executive-ready updates and board level artefacts.
Desirable Experience
- Experience in Markets Operations, post-trade, clearing, settlement, or operational resilience transformation.
- Exposure to AI governance concepts (model risk, human-in-the-loop, fallback design).
- Previous involvement in benefits-led transformation programmes.
- Experience managing scaled delivery across onshore and offshore operations and delivery teams.
Career Stage
Manager
LSEG is a proud equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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