National Service Centre Senior Agent (Internal Applications Only)

Role Details

• Salary: £29,033 + On‑Call allowance of £1,302.00
• Location: Westdown Camp, Tilshead, Salisbury, Wiltshire, SP3 4RS
• Contract: Permanent / Full‑time / Office‑based
• Hours: Week 1 – Monday to Thursday 08:00 – 16:00, Friday 08:30 – 17:00.Week 2 – Monday to Thursday 08:00 – 16:30, Friday 08:00 – 16:30

About The Organisation

Landmarc provides the essential support services that enable Armed Forces to train for frontline operations across the UK Defence Training Estate. We maintain safe, sustainable infrastructure, operate training areas and ranges, and deliver major projects that enhance vital military training assets. Our vision is simple: to provide the best possible training experience for our Armed Forces.

What You’ll Do

• Provide a helpdesk service for the National Training Estate.
• Create work orders.
• Answer and manage incoming calls.
• Book travel and accommodation.
• Act as a subject‑matter expert in at least two operational fields, including commercial admin, travel, mobile phones and reception.
• Create the rota to ensure NSC Agents complete mandatory TLH learning and meet deadlines.
• Support the NSC team with NSC and BAMS calls and emails.
• Act as an escalation point for team queries regarding process and guidance, including for end users wishing to speak to a senior contact.
• Provide BAMS view‑only training for LSS staff via Skype and act as a BAMS Champion within the team, involved with UAT and product sharing for new releases.
• Provide on‑call support for the NSC on a rota basis with the NSC Team Manager, ensuring business continuity for a 24/7 operation and supporting the full shift team.

Essential Qualifications

• Good knowledge and experience of all NSC processes, including reactive maintenance, travel and accommodation, commercial, mobile phones and BAMS helpdesk queries.
• Knowledge of management theories and techniques gained through a suitable qualification such as NVQ in Business Administration.
• Knowledge of health and safety gained through IOSH.
• GCSE Maths & English.
• Experience working in a call centre environment using telephony and CRM systems.
• Comfortable with the Office computer suite.
• Good negotiating and customer‑care skills; collaborative worker.

Desirable

• Relevant NVQ (or desire to gain qualification) in Business Administration.

What You’ll Get

• Up to 8% employer pension contribution.
• 25 days holiday + bank holidays.
• Annual holiday purchase scheme.
• Loyalty leave at 5 and 10 years.
• Life assurance at 3× salary.
• Health cash plan.
• Discounts on top brands.
• Paid professional fees and development support.

Our Values

• Take time to care for yourself and others.
• Always do the right thing, not just the easy thing.
• Put the customer’s needs first.
• Promise only what can be delivered.
• Take pride in what you do.

Our Behaviours

• Live and demonstrate our values every day.
• Build strong, collaborative relationships.
• Give feedback and recognition to support growth.
• Embrace flexibility and adapt to change.

Security

• BPSS security clearance is mandatory for all roles; some posts additionally require SC clearance.

Interviews

• Interview correspondence is sent by e‑mail; please check your junk folder.
• Interviews will be held during the week commencing Monday 20th July.

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