Commercial Manager – Mobile Retention

Overview

Sky Mobile is growing fast, delivering 4million customers and continuing strong year‑on‑year growth. We need a sales plan that excites customers, grows our base and helps us hit financial and market‑share targets. This role sits in the Commercial team within Mobile Retentions and reports to the Mobile Commercial Retention Lead.

Responsibilities

• Own retention offer strategy and roadmap, including development, business casing, financial sign‑off and execution of new offer lay‑downs.
• Translate strategic priorities into clear, deliverable plans that land on time and meet agreed business cases.
• Produce and present clear, compelling performance narratives for senior stakeholders up to MD level.
• Lead the ideation, launch and optimisation of new Mobile Retention campaigns.
• Continuously improve campaign efficiency and effectiveness through test‑and‑learn and performance analysis.
• Lead stakeholder engagement, ensuring alignment, buy‑in and clarity on priorities, risks and outcomes.
• Own advisor and operational briefings for high‑impact initiatives, reflecting customer needs and operational realities.
• Build robust commercial and financial business cases for new retention initiatives, securing finance and leadership sign‑off.
• Analyse performance and market insights, appraise options and recommend a clear course of action.
• Maintain Excel models, commercial metrics and pricing initiatives to support decision‑making.
• Present regular updates to senior stakeholders and galvanise momentum behind key offers.
• Work across teams to balance expectations and deliver strong performance for Mobile.

What you bring

• Analytical and structured thinking with a results‑oriented mindset.
• Strong Excel skills and experience producing business cases, modelling tariff sets and complex pricing.
• Action‑oriented approach, restless desire to optimise and act when off target.
• Effective presentation skills, able to condense complex data into a coherent story with actionable insights.
• Clear and concise communicator who can mobilise teams and galvanise momentum.
• Strong stakeholder management, able to work with various teams and balance expectations.
• Creative and strategic thinking, ideating and developing future strategies.

Equal Opportunity

We are an equal‑opportunity employer and value diversity at our company. We are a Disability‑Confident accredited employer and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Practical information

• You will be based at our Osterley Campus, providing a hybrid working approach of 3 days in the office per week.
• We do not offer sponsorship for this position; you must have the right to work in the UK.
• As a required step, a successful application may involve a criminal record check.

Benefits

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support, Aviva Digital GP and dental insurance.
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect.
• Sharesave and tech schemes.
• Range of Sky VIP rewards and experiences.

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