The Booking team leader is responsible for the day‑to‑day operations of the booking team and the management of clinics and waiting lists. The role involves meeting service standards for clinics and their utilisation while ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the Trust. In addition to undertaking their own workload, the Booking team leader ensures that staff are in place to deliver the service and works closely with the Directorate Support Managers to develop efficient processes and continually improve the service.
Responsibilities
- To provide day to day operational supervision for the services
- To ensure there is efficient and effective delivery of the service
- To manage rotas, annual leave and staff workloads
- To provide HR management of staff
- To ensure there is effective processes and management of re outpatient waiting lists , clinic booking and utilisation
- To prioritise service demands and ensure capacity is provided to meet demand
- To monitor and take action to improve to Key Performance Indicators
- To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures
- To ensure there is a high quality of training and development of the teams
- To be a point of escalation for staff and service users for designated areas of responsibility
- To cross cover for colleagues as needed
- To deputise for the Directorate Support managers at appropriate forums as needed
- Any other duties commensurate with the role
Important Notice on Visa Sponsorship Eligibility
While the Trust does offer sponsorship, this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the Skilled Worker Route and salary threshold of £41,700 per annum and/or the required skill levels set by UK Visas and Immigration. We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Education and Qualifications
- ‘A’ Levels and/or equivalent experience (e.g NVQ Level 3)
- ECDL /Computer Skills certification or equivalent IT and keyboard skills
Knowledge
- Strong knowledge of call centre & administrative processes/procedures
- Knowledge of Patient Access Targets/ 18 week Referral To Treatment pathways/ patient tracking lists
- Good understanding of customer care and providing a quality service
- Understanding of NHS structure and current policies
- Managerial knowledge acquired through training/course or equivalent experience or equivalent training and experience
- Knowledge of NHS outpatient booking processes
- Good understanding of capacity management
Experience
Essential
- Proficient knowledge of Microsoft Outlook, Word, Excel and Powerpoint
- Extensive administration experience
- Experience of working to deadlines, setting priorities and dealing with a varied workload
- Experience of developing process and procedures to improve efficiency
Desirable
- Experience of line management in a busy administrative environment
- Experience of using hospital systems – PAS/Evolve
- NHS experience, Excellent interpersonal and communication skills including dealing with all disciplines of staff
- Excellent organisational skills and ability to deal with a range of responsibilities with varying deadlines
- Ability to work under pressure and to deadlines using own initiative and sound judgement
- Able to act independently using own initiative
- Work with accuracy and attention to detail
Benefits
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union – for local financial advice
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
#J-18808-Ljbffr…