Greater Leeds Area | Fully Onsite | £30,000 – £50,000 DOE
We are recruiting for an experienced IT Engineer to join a technical team based in the Greater Leeds Area. This is an excellent opportunity for an engineer with MSP experience who enjoys working across a broad Microsoft and infrastructure environment, with openings available across 1st, 2nd and 3rd Tiers depending on experience.
You’ll be joining an established business with a strong technical leadership team, working closely with the Head of Cloud Services and Service Desk Manager to deliver high-quality support to clients and internal stakeholders.
The Role
You’ll provide hands-on support across a range of technologies, troubleshooting issues, delivering projects, and helping maintain a reliable IT environment.
Depending on level, responsibilities will include:
1st Line
- Responding to support tickets and user queries
- Password resets, account setup, desktop support
- Basic Microsoft 365 administration
- Escalating complex issues where required
2nd Line
- Managing escalated technical issues
- Supporting Microsoft environments including SharePoint and M365
- Networking support and troubleshooting
- Device deployments, upgrades and user onboarding
3rd Line
- Advanced infrastructure support across Microsoft and network environments
- Project delivery and technical improvements
- Acting as an escalation point for the wider team
- Supporting pre-sales / solution discussions where needed
- Mentoring junior engineers
Tech Environment
- Microsoft 365
- SharePoint
- Windows environments
- Networking (switches, firewalls, connectivity)
- General cloud / infrastructure technologies
What We’re Looking For
- 2+ years’ experience within an MSP environment
- Strong troubleshooting and customer service skills
- Experience across Microsoft technologies
- Networking knowledge
- Relevant Microsoft or Networking certifications advantageous
Additional for 3rd Line
- Strong project / senior support background
- Ability to assist with technical sales conversations
- Broad infrastructure knowledge
If you’re an IT Engineer looking for your next opportunity in Harrogate, apply now for immediate consideration.
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