Information Technology Engineer

Company: Prince Resourcing Group
Apply for the Information Technology Engineer
Location: Leeds
Job Description:

Greater Leeds Area | Fully Onsite | £30,000 – £50,000 DOE

We are recruiting for an experienced IT Engineer to join a technical team based in the Greater Leeds Area. This is an excellent opportunity for an engineer with MSP experience who enjoys working across a broad Microsoft and infrastructure environment, with openings available across 1st, 2nd and 3rd Tiers depending on experience.

You’ll be joining an established business with a strong technical leadership team, working closely with the Head of Cloud Services and Service Desk Manager to deliver high-quality support to clients and internal stakeholders.

The Role

You’ll provide hands-on support across a range of technologies, troubleshooting issues, delivering projects, and helping maintain a reliable IT environment.

Depending on level, responsibilities will include:

1st Line

  • Responding to support tickets and user queries
  • Password resets, account setup, desktop support
  • Basic Microsoft 365 administration
  • Escalating complex issues where required

2nd Line

  • Managing escalated technical issues
  • Supporting Microsoft environments including SharePoint and M365
  • Networking support and troubleshooting
  • Device deployments, upgrades and user onboarding

3rd Line

  • Advanced infrastructure support across Microsoft and network environments
  • Project delivery and technical improvements
  • Acting as an escalation point for the wider team
  • Supporting pre-sales / solution discussions where needed
  • Mentoring junior engineers

Tech Environment

  • Microsoft 365
  • SharePoint
  • Windows environments
  • Networking (switches, firewalls, connectivity)
  • General cloud / infrastructure technologies

What We’re Looking For

  • 2+ years’ experience within an MSP environment
  • Strong troubleshooting and customer service skills
  • Experience across Microsoft technologies
  • Networking knowledge
  • Relevant Microsoft or Networking certifications advantageous

Additional for 3rd Line

  • Strong project / senior support background
  • Ability to assist with technical sales conversations
  • Broad infrastructure knowledge

If you’re an IT Engineer looking for your next opportunity in Harrogate, apply now for immediate consideration.

Posted: May 1st, 2026