Procurement Helpdesk & Analysis Assistant
NHS AfC: Band 4
Job overview
This is a chance to join a rapidly changing and expanding Procurement team, the largest Procurement team in the NHS – at a forward‑thinking NHS Foundation Trust. As a member of the P2P Systems & Development Team, the holder will provide highly effective, efficient and technical support to the Helpdesk & E‑Commerce Manager, utilising tools such as the MFT Finance & Procurement System, Integra, Manage Service Engine and trust‑wide financial reporting systems.
The postholder will support Trust end users and external stakeholders in accordance with current Procurement procedures, develop P2P help‑desk & e‑commerce functions, and liaise and negotiate with internal stakeholders at all levels.
Main duties of the job
- Provide help‑desk support to Trust end users and external stakeholders, working closely with Scan 4 Safety, Accounts Payable and E‑Commerce to ensure correct procedures are followed.
- Develop departmental strategies and adhere to national guidelines on carrier metrics, aiming to remove manual processes through automated technology.
- Enhance operational efficiency and develop proactive processes for daily departmental operations, assisting senior management with service delivery.
- Undertake any additional duties appropriate to the band as requested by senior colleagues, with reviews carried out in conjunction with the postholder.
Person specification
Qualifications
- Good standard of education or equivalent experience.
- Knowledge of procedures to NVQ level or equivalent.
- Customer service experience.
- Commitment to study to achieve membership and qualification (CIPS).
Experience
- Experience in an office/team environment.
- Experience of customer‑facing roles or equivalent.
- Public or private sector procurement.
- Analytics.
Skills/Knowledge
- Good communication.
- Effective organisational and interpersonal skills.
- Good working knowledge of MS Excel.
- Ability to work under own initiative.
- Knowledge of Microsoft packages including Word, Excel and PowerPoint.
- Ability to manage and manipulate large volumes of data.
- Understanding of NHS Procurement procedures.
- Working knowledge of GHX and Integra platforms.
Diversity Matters
All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. MFT is committed to promoting equality of opportunity, celebrating diversity and eliminating unlawful discrimination across its workforce.
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