Your Impact
As a Team Lead in the support team, you will work within the team and alongside our practices. Responsible for your team, reporting to and working closely with the Support Manager, you will play a key role in executing our business and departmental strategies. This role requires the ability to lead and inspire your team to achieve set targets (Call targets, customer outcomes, NPS and retention).
What You’ll do
- Lead and develop a high-performing team, motivating and inspiring your team to reach and exceed all set targets and KPIs
- Coach team members in best practices, fostering a culture of continuous development
- Ensure all team members have clear, up-to-date Individual Development Plans (IDPs), and receive regular performance reviews and meaningful 1:1 conversations to support growth, engagement, and accountability
- Maintain a trusting, collaborative environment, enabling the team to thrive
- Lead the recruitment efforts for your team, identifying and hiring top talent
- Promote an inclusive and diverse culture, in line with the Henry Schein One values
What You’ll Bring With You
- Experience on a support desk and managing teams through change
- Ability to collaborate and coordinate work with multiple departments and stakeholders
- Ability to multi-task and stay organised in a dynamic work environment, with excellent attention to detail
- Innovative and creative, with the ability to develop, deliver and evaluate brilliant ideas
- Credible, confident and articulate, with excellent communication and presentation skills
- Uncover needs, and be able to challenge customer assumptions in a constructive and business-like fashion
- Excellent independent decision making, analysis and problem-solving skills
- Highly developed interpersonal and relationship skills
- Excellent verbal and written communication skills
- Solid experience in coaching, developing and motivating staff
Diversity
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
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