Active Recovery Triage Coordinator

Job title: Active Recovery Triage Co-ordinator

Salary: £28598.12 – £31,022.00

Hours: 37

Contract: 1 x temp for 6 month, 1 x permanent

Location: Tribecca House, LTHT, Varius locations as per service need.

A Temporary position has become available, which is office based and work on a 4-week rota pattern, at various offices in Leeds.

As an active recovery triage co‑ordinator, you’ll thrive on making a difference in people’s lives while working in the health and social care sector.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About You

As an active recovery triage co‑ordinator, you will:

• Liaise with staff in the Neighbourhood Teams, Adults & Health and Leeds Teaching Hospital Trust to facilitate a customer’s discharge home from hospital.
• Provide support to enable people to remain in their home well as preventing their admission to hospital.
• Co‑ordinate Case Officer visits to customers and undertake visits to customers as necessary.
• Be responsible for producing numerous reports that illustrate the service’s performance and maintaining and updating spreadsheets and internal databases to an accurate standard as required.
• Ensure that the delivery of the service complies with Care Quality Commission requirements.
• Due to the nature of the job, the successful applicant must have excellent IT and organisation skills, as well as being confident liaising with people at all levels.

About The Role

The reablement service is responsible for supporting people in their homes, to rebuild their confidence and independence, and making sure they can live safely.

This is an exciting opportunity to contribute towards the development of the Active Recovery in the Triage Hubs. Active Recovery Triage Coordinators will be responsible for managing all the referrals received in the SkILs Reablement service and for liaising with staff in Neighbourhood Teams (NHT), Leeds Teaching Hospital Trust (LTHT) and Adults & Health Social Care. Collectively, reablement and the neighbourhood teams will identify appropriate support worker capacity to facilitate and expediate discharges home from hospital.

As our next active recovery triage co‑ordinator, you’ll play a key role in facilitating safe successful hospital discharges.

What We Offer You

We take pride in offering the best employee experience, with benefits including:

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

Job Description

Job Purpose: To screen and manage all the referrals sent to SkILs Reablement service whilst working in the Active Recovery Triage HUB. To liaise with the Neighbourhood Teams to identify appropriate resources for customer visits and to coordinate the allocation of visits to the Case Officers. Undertake visits to the customers when necessary.

Special Conditions: This post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Responsibilities

Planning and Organisation

• Contribute towards the planning in relation to the allocation of customer visits to Case Officers.
• Manage own workload completing tasks that have been delegated by line manager or others ensuring any issues are highlighted as appropriate.
• Work in an organised manner using own knowledge and expertise to deliver tasks on time and to standard.
• Look for Support Worker capacity via the Service’s rostering system.
• Screen referrals and make decisions to determine that the individual is eligible and appropriate for the reablement service.
• Support hospital discharges, and work alongside the discharge teams within the hospital.

Communication & Relationships

• Ensure where appropriate that the individuals are aware of the financial implications of receiving the Reablement service when they are in transition and waiting for a long term provider.
• Support hospital discharges by working alongside discharge teams within the hospital and neighbourhood teams and contribute to the development of Active Recovery Triage HUB by attending meetings.
• Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.
• Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.
• Be aware of customers and stakeholders needs through regular communication and updates.
• Liaise with colleagues and a range of stakeholders in the Service including staff in Hospital and Neighbourhood Teams to facilitate and expediate discharges and the provision of visits to customers in the Community.
• Highlight any potential health and safety concerns for staff, that come to light and may impact on the provision of the Reablement service.
• Identify any customers who can benefit from provision of community equipment and telecare, and act as “trusted assessor” following training and with access to support.
• Highlight any safeguarding concerns and elevate them to seek advice from Manager as necessary.
• Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.
• Supervise and undertake training for new team members on the internal processes and procedures.

Information Technology

• Maintain and update spreadsheets and internal databases to an accurate standard as required.
• Use and maintain Microsoft packages, case management systems, and other IT applications.
• Update a customer’s electronic customer record systems.
• Respect the confidential nature of the work and ensure customers and carers are aware of policies relating to the customer’s access to records, and work within appropriate information sharing agreements.
• Accurately complete all necessary documentation, both written and electronic records and reports as determined by LCC policy and procedures.
• Deliver a high-quality service in line with Care Quality Commission requirements.
• Participate in training and development activities as necessary to ensure up-to-date knowledge, skills and continuous professional development.
• Respect and consider all cultural, religious, personal and social needs.
• Promote and support LCC policies on Equal Opportunities and work in an anti-oppressive manner.
• Comply with LCC policies and procedures, including responsibilities for Health and Safety, Safeguarding Adults and Equality and Diversity, and attend all necessary training.
• Undertake any other duties appropriate to the grade.

Qualifications

Candidates to undertake a Level 3 Adults & Health Apprenticeship Diploma within 12 months of commencement of the post.

Personal Specification

Essential Requirements

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities. Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills Required

• Ability to pass information effectively, accurately, and concisely between customers, carers, colleagues, stakeholders and other agencies.
• Ability to identify and determine whether a customer meets the eligibility criteria to be referred to the service.
• Ability to accurately complete all necessary documentation, records and reports using the appropriate technology and IT systems.
• Ability to enable customers to make choices about all aspects of their daily lives, in a supportive enabling manner and to support them to achieve their personal outcomes.
• Ability to develop integrated working with other services and agencies both within the council, health and third sector organisations.
• Ability to make quick decisions, to use initiative, lone working, work unsupervised and be adaptable to different work situations.
• Ability to work and communicate with all service user groups, including older people, people who have physical and sensory impairments, people who have mental health problems, people who have learning difficulties, and parents with children, family members.
• Ability to understand the needs of customers from diverse multicultural and ethnic backgrounds.
• Ability to approach each customer as an individual and not make assumptions about people’s abilities or the kind of assistance that they require, whilst respecting their choice and control.
• Ability to act as a trusted assessor for community equipment and telecare.
• Ability to develop working relationships with individuals service customers that are based on mutual dignity and respect.
• Ability to attend and participate in meetings and training as required.
• Ability to work flexibly as required by the service.
• Ability to travel around the city to meet the needs of the service.
• Ability to respond to allegations of harm.
• Ability to work with a variety of electronic communications and technology.
• Ability to communicate with individuals with varying verbal skills.
• Ability to supervise and provide training to new team members.
• Must have a valid driving licence and access to a vehicle.
• Able to work flexibly across different work locations and areas as appropriate.

Knowledge Required

• Clear understanding of the function of the SkILs Reablement service.
• Understanding of the importance of confidentiality and of the duty to respect each customer’s privacy linked to GDPR.
• Aware of the needs and potential difficulties that elderly and disabled people may experience.
• Understanding of the importance of safeguarding.
• Understanding of the role of informal carers.
• Understanding of the role of other services and agencies.
• Knowledge of the Care Quality Commission standards that apply to the delivery of the service.
• Knowledge of Moving and Handling in relation to staff and customer health and safety requirements.

Experience Required

• Experience working with other colleagues and professionals in a team approach.
• Experience working with other stakeholders in a professional capacity.
• Experience working flexibly, undertaking lone working and working on own initiative.

Behavioural & Other Characteristics Required

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement and working towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• Understand the Council’s flexibility protocol and the role will be expected to work within these parameters.

Desired Requirements

• Knowledge and understanding of Government Legislation and the factors that effect change.
• Knowledge and understanding of customers independence and the Mental Health Act.
• Experience carrying out visits, when necessary, identifying hazards and risks and putting measures in place to alleviate or reduce risks.
• Experience in dealing with crisis situations.

Equal Opportunities Statement

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

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