Senior Customer Success Manager at inploi

Job Title

Senior Customer Success Manager

Salary

Not Disclosed

Company Description

inploi is a London-based enterprise candidate engagement platform building an agentic hiring system for global brands like GAIL’s Bakery, PureGym, and the NHS.

Job Description

As a Senior CSM at inploi, you will own the end-to-end relationship for a strategic portfolio of enterprise accounts. You’ll navigate complex implementations, coordinate internal specialist teams, and drive commercial outcomes across the full customer lifecycle. Your focus is on account health, retention, and growth for brands redefining their talent acquisition strategies.

Location

London, UK

Why this role is remarkable

• Join a high-growth company moving toward a fully configurable Agentic System for hiring, turning recruiters into Talent Engineers.
• Manage high-profile enterprise accounts including GAIL’s, PureGym, and the NHS, directly influencing how these global brands hire at scale.
• Enjoy high autonomy and impact in a function that is still being built, with a compensation structure tied directly to GRR, NRR, and NPS.

What You Will Do

• Own the full customer lifecycle from kickoff and implementation to business‑as‑usual and renewals, serving as the primary commercial and strategic lead.
• Project‑manage implementations by coordinating internal designers, solutions engineers, and talent attraction specialists to deliver complex projects on time and to scope.
• Drive commercial growth by identifying expansion opportunities, conducting structured QBRs, and maintaining success plans that tie platform value to measurable customer outcomes.

The ideal candidate

• Demonstrated experience managing strategic or enterprise B2B SaaS accounts with a focus on revenue metrics like GRR and NRR.
• Proven ability to run complex implementation projects, translate customer briefs into internal scopes, and manage senior stakeholders like Heads of Talent Acquisition.
• Background in recruitment marketing, talent acquisition technology, or high‑volume hiring sectors like retail and hospitality is highly preferred.

#J-18808-Ljbffr…