Join our award‑winning contact centre and play a vital role in supporting people when they need it most.
Contract: Permanent
Hours: 37.5 per week
Salary: £25,528.04
Role is advertised as Customer Service Advisor; however, the job title will be Client Care Coordinator.
Why You’ll Love Working With Us
Financial Benefits
- Blue Light Card discounts
- Up to 5% employer pension contribution
- Long‑service recognition
Health & Wellbeing
- Access to Doctor Line for GP phone consultations
- 24/7 Employee Assistance Programme
- Support from trained Mental Health First Aiders
Work‑Life Balance
- A paid day off for your birthday
- Consistent scheduling
- Competitive family‑friendly benefits
Career Growth
- Paid training
- Opportunities for accredited development
- Clear pathways for progression
The Role
This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.
We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.
Training & Working Pattern
Your journey begins 3rd August 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM). After 12 weeks onsite, you’ll have the option to move into hybrid working. Shifts run between 8AM and 8PM, with an alternate Sunday shift.
Ready to join a contact centre that truly makes a difference?
Apply now and start your journey with us.
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