Assistant Manager

Role Overview

As an inspirational leader & activist with enthusiasm for our brand and a strong connection to our purpose, you will partner with the Shop Manager to drive the store and your team to deliver retail excellence, strong sales results, and an engaging customer experience.

Responsibilities

• Lead and work as part of a successful, engaged team to best meet the needs of our customers.
• Help shape a customer‑focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through products, campaigns & activism, bringing the brand to life.
• Problem‑solve effectively & proactively using available resources.
• Communicate effectively & act as a flexible & responsible role model to your team.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Work with the Shop Manager to meet sales & performance targets.
• Manage stock, monitor & adapt to change.
• Use the data (KPIs) provided to make sound commercial & business decisions to drive sales and team performance.
• Identify & attract high‑potential candidates & develop current team members to succeed in their goals.
• Work flexible hours, including holidays, nights & weekends to meet business needs.
• Flexibility to work across Sunday to Saturday is required.

Qualifications

• Experience in a customer‑facing role, people leadership & team development.
• Ability to meet sales & performance targets with outstanding planning & organizing skills.
• Ability to work collaboratively within a feedback culture.
• Outstanding problem‑solving & communication skills.
• Experience using data (KPIs) to make sound business decisions preferred.
• Comfortable with Microsoft Office Suite.
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.

Benefits

• Start within your first month.
• Comprehensive onboarding in your new position.
• Training hours for you & your team as needed.
• A 50% discount on regular products & 30% on gifts.
• Freebies when we launch new products – you’ll be the first to try them.
• Paid volunteer days to support causes that matter to you.
• Opportunity to connect with Community Partners and drive local activism.
• Green Apron uniform – wear what makes you feel good.
• Real living wage for Customer Consultants.
• Opportunities to grow within the brand.
• Support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & Disability Network.

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