Bank Admin Assistant
Netley Court is a beautiful purpose-built 65-bed residential care home located in the heart of Netley Abbey, caring for dementia and residential residents.
Please note, we are unable to offer sponsorship for this role.
We are looking for an Administration Assistant/Receptionist to work on an “as and when” basis to cover annual leave and ad hoc sickness. Rotas are worked out in advance so you will be given notice of the days/weeks to be worked.
This role requires someone with a range of skills, good IT experience, and strong attention to detail. As the first point of contact at the home, you will handle reception duties and provide additional administrative support to the Home Administrator on a daily basis, predominantly HR‑related duties, with knowledge of financial aspects to cover in the Administrator’s absence.
Salary: £12.88 per hour plus company benefits (Bank Contract).
Main Responsibilities
- Welcome and greet visitors in a professional and courteous way, ensuring visitors book and the person’s identity is checked as far as reasonably practical.
- Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
- Provide additional administrative support to the Home Administrator on a daily basis, predominantly HR related duties.
- Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
- Organise internal meetings and ensure that any requirements have been actioned.
- Coordinate the staff meal process as applicable to the individual home.
- Respond to any emergency situations as requested by the home.
- Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification
- Excellent customer service skills.
- IT literacy – competent with the use of systems.
- Previous telephone experience.
- Professional telephone manner.
- Knowledge of general administration.
- Good communication skills.
- Neat and well presented.
- Excellent written and verbal English.
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