Tusker Salesforce Admin 12 Month FTC

Job Details

Title: Salesforce Administrator (12‑Month Full‑time). Location: Watford. End Date: Sunday 12 July 2026. Salary: £44,901 – £49,890.

Working Pattern

Hybrid: at least two days per week (40%) at the Watford office. New starters attend the office five days per week during training.

Flexible Working Options

Flexibility in when hours are worked.

Key Responsibilities

• Design solutions and complete analysis, configuration and reporting within Salesforce Service Cloud to ensure operational effectiveness and efficiency.
• Collaborate with team members to customise and optimise the platform for business needs, process changes and industry developments.
• Define and monitor the Salesforce roadmap and lead smaller Salesforce initiatives to delivery on schedule.
• Support projects by designing and implementing solutions that deliver additional Salesforce functionality.
• Ensure flows created by Ops / Commercial teams are orchestrated correctly.
• Develop, analyse and optimise service processes and workflows within Salesforce—building automations, streamlining existing processes, and ensuring workflows remain uncompromised.
• Run sprint cycles and release processes, ensuring all changes are peer‑reviewed and tested prior to live release.
• Own defect management and resolution of critical issues to support continuous development of Salesforce.
• Provide technical training and guidance to operational and wider tech teams to support adoption of system changes.
• Proactively identify opportunities to improve process effectiveness and deliver strategic goals.
• Understand root cause of users’ problems and automate repetitive tasks.

Qualifications & Experience

• Minimum three years’ experience in Service Cloud and a Salesforce Administrator certification.
• Experience in defining user requirements and understanding how no‑code applications function.
• Logical problem‑solving skills to break down problems into optimal performance increments.
• Experience preparing and distributing progress reports to management and relevant business partners.
• Ability to monitor Salesforce instance using dedicated tools to ensure optimal performance.

Benefits

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Share schemes, including free shares
• Benefits adaptable to lifestyle, e.g., discounted shopping
• 28 days’ holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies

Equal Employment Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability, or any other protected characteristic.

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