Support Advisor

In Work Support Advisor – Recovery Employability Service

Based within Murray’s Initiative’s Head Office in North Claremont Street with travel throughout Glasgow City for service delivery.

Starting Salary £26,002 per annum (pro‑rata). Part‑time – 16 hours per week including one evening per week and occasional Saturdays. Fixed term until 31st July 2028. Flexible working, part‑time hours or job‑sharing arrangements will be considered for the right candidate.

The In Work Support Advisor will provide tailored support to individuals in recovery from drugs and/or alcohol who are in employment, helping them to sustain and progress within work. The role involves delivering one‑to‑one guidance, identifying and addressing barriers to employment retention, supporting career development and liaising with employers and partner agencies to ensure participants achieve positive and sustainable employment outcomes. The In Work Support Advisor will report to the Service Manager – Employability. This post requires membership of the Protection of Vulnerable Groups (PVG) Scheme for protected adults.

Key Responsibilities Of The In Work Support Advisor

• Manage a caseload of participants, providing tailored support to help individuals sustain employment and achieve personal and professional goals.
• Deliver one‑to‑one in‑work support, coaching and guidance to identify and address barriers that may impact job retention, progression and wellbeing.
• Develop and maintain effective support plans, ensuring interventions are person‑centred, outcome‑focused and responsive to participant needs.
• Build positive relationships with employers to support successful job outcomes, encourage workplace retention and identify opportunities for career progression.
• Monitor participant progress and proactively intervene where challenges arise, helping individuals remain engaged and successful in employment.
• Maintain accurate and timely records, ensuring all participant activity, outcomes and evidence are recorded in line with organisational and funder requirements.
• Work collaboratively with colleagues, employers and external partner organisations to coordinate support and maximise positive outcomes for participants.
• Contribute to the achievement of service targets, contractual outcomes and quality standards through effective planning, delivery and continuous improvement.
• Promote the service within the community and with referral partners, supporting engagement, participation and awareness of available employability support.
• Uphold organisational values, safeguarding responsibilities, equality, diversity and inclusion principles and all relevant policies and procedures.
• Undertake any other duties as required by the Service Manager – Employability.

Qualifications And Experience

• A relevant qualification in employability, guidance, coaching or a related field would be advantageous, although equivalent experience and transferable skills are equally valued.
• Experience of supporting individuals to achieve positive outcomes within employability, recruitment, education, training, health, social care, community development or similar sectors, with the ability to build trust and maintain positive professional relationships.
• Experience of providing one‑to‑one support, coaching or mentoring to individuals with varying needs, helping them to overcome barriers and achieve agreed goals.
• Experience of managing a caseload and balancing competing priorities while maintaining accurate records and delivering high‑quality support.
• Experience of working collaboratively with employers, referral agencies, community partners or other stakeholders to improve opportunities and outcomes for individuals.
• Experience of monitoring progress, evidencing outcomes and working towards service targets, performance measures or contractual requirements.
• Knowledge of alcohol and drug recovery and the additional barriers to sustaining employment that these can bring.

Skills And Competencies

• Strong interpersonal skills, organisational ability and a commitment to supporting people to succeed in employment.
• Ability to build positive relationships with employers and liaise on behalf of clients to support workplace wellbeing, retention and positive outcomes.
• Ability to provide advocacy and mediation support to help clients address workplace challenges and improve communication with employers.
• Able to support clients to identify opportunities for career progression, role changes or alternative employment pathways, with an understanding of workplace rights and good employment practices.
• Strong communication and relationship‑building skills, engaging, motivating and supporting individuals from diverse backgrounds.
• Understanding of drug and alcohol recovery, person‑centred and trauma‑informed approaches.
• Ability to work proactively and independently, while contributing positively to a collaborative team environment and supporting shared organisational objectives.
• Demonstrable skills in problem‑solving, decision‑making and identifying practical solutions to challenges that may affect an individual’s ability to sustain employment.
• Strong organisational and time‑management skills, managing competing demands, prioritising workloads and maintaining attention to detail.
• Confidence in using digital systems and Microsoft Office applications to record information, monitor performance and produce accurate reports.
• A commitment to safeguarding, equality, diversity and inclusion, alongside the ability to work in a respectful, professional and person‑centred manner.
• A positive, resilient and adaptable approach, with a genuine passion for supporting individuals to build confidence, sustain employment and achieve long‑term aspirations.
• A commitment to continuous learning and professional development, with a willingness to develop knowledge and skills that enhance service delivery and participant outcomes.

Why Join Us?

• Your work will contribute to making a real difference to people’s lives.
• Competitive salary and benefits package.
• Very generous annual leave entitlement: full‑time employees start with an entitlement of 37 days, inclusive of 12 bank holidays, increasing with length of service.
• Duvet days where employees may take time off at short notice.
• Death in service policy.
• Cycle to work scheme where employees can save money on a new bike and spread the cost.
• And much more! Opportunities for continuous learning and career development.
• A supportive and inclusive work environment where contributions are valued.

Equal Opportunity Employer

Murray’s Initiative is an Equal Opportunities Organisation. We are committed to treating all workers and job applicants fairly and equally, regardless of sex, pregnancy and maternity, sexual orientation, religion or belief, marital / civil partnership status, age, race, disability or gender identity and expression or any other personal characteristic.

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