Job Description
Job Purpose: To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.nnCustomer Relationship Managementnn * To build and maintain a good relationship with the customer and their staff, to provide regular feedback on the FM performance, discuss quotations, issues, client updates, oversee quote requests and develop good working relationships with the service delivery teams, as well as the customer and inter customer divisions.nn * Act as single point of contact for all site Facilities Coordination and communication.nn * Coordinate all aspects of the FM site deliverynnCommercial, Finance & Deliveringnn * Manage the account finance team, ensuring all business and commercial aspects are managed professionally.nn * Lead the customer account development, responsible for organisational design, strategy setting, customer relationship building, business development and project management.nn * To lead, direct and motivate the team to enable contribution to the best of their ability and maximise their potentialnn * Ensuring financial and operational compliancenn * Ensuring effective working relationships are enhanced with key stakeholders by regularly exceeding the standard of work delivered and delivering leadership to the account managers across multiple contractsnn * To grow business reputation, credibility and longer-term business opportunities through effective customer relationship management and customer service excellencenn * To celebrate success and drive continuous improvement with the teams.nn * To develop staff and succession plansnn * Management responsibility for up to several operational direct reportsnn * Management of P&L for customer contractnn * Establishes excellent working relationships with appropriate customer contactsnn * Establishes excellent working relationships with external customers.nn * Works with minimal direct supervision; resolves complex operational problems.nn * Takes charge of P&L and commercial performance of contractnn * Contributes to budget planning and reviews financial performance against budgetnnLeading & Influencingnn * Create a positive working environment which encourages development and maximising of potential.nn * Develops effective working relationships with functions, business partners, suppliers and sub- contractors to improve operational performancenn * Evidence of celebrating successnn * Exemplar for Company Values & Behavioursnn * Performance (both good and poor) is recognised and actioned appropriatelynnQualifications or Required Experiencenn * Electrically or Mechancially qualified (Required)nn * Previous experience on the toolsnn * Previous account management experiencenn * Handled a P+Lnn * Team working experience
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