Senior Service Desk Engineer: VIP Ticket Lead

Zenzero Solutions in the United Kingdom is seeking a Senior Service Desk Engineer to ensure high-quality support for clients. You will resolve technically challenging, time-sensitive, and VIP tickets, while coaching and mentoring Service Desk Engineers and deputising for the Team Leader when required.

You will communicate with customers through appropriate channels, log tickets with complete details, adhere to SLAs and KPIs, and help maintain accurate service documentation.

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