Central Planning Clerk – B&Q, Branston
We are recruiting a Central Planning Clerk to support our customer B&Q. The role delivers high‑quality customer service in a busy environment, handling enquiries, incident calls and emails, maintaining records, rebooking orders and ensuring operational procedures are followed.
Location: Branston
Position: Full‑time, permanent. Work any 5 of 7 shifts: 8:00‑16:00, 10:00‑18:00 or 13:00‑21:00.
Pay: £25,061.40 per annum plus a 25% unsocial allowance for weekends and work after 20:00. Benefits: 25 days annual leave (plus bank holidays), company‑sponsored pension scheme, life assurance, and access to our benefits platform with retail discounts.
Typical day
- Deliver high‑quality service by working collaboratively with team members and sharing knowledge.
- Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses.
- Manage customer incident calls and emails from initial contact through to resolution.
- Maintain accurate and up‑to‑date records, including designated spreadsheets and documentation.
- Rebook customer orders and provide updates via phone or text message.
- Follow all operational procedures and report any incidents of non‑compliance as required.
Qualifications and skills
- Previous customer service experience or NVQ Level 3 in Customer Service.
- Strong communication skills, both written and verbal, with the ability to work in a busy environment.
- Committed team player, well organised and takes ownership of tasks.
- High attention to detail with confident IT skills, including Microsoft Office.
- Educated to GCSE level or equivalent.
GXO is an equal opportunity employer. We celebrate diversity and inclusion and welcome applications from all eligible candidates. We are an Armed Forces friendly organisation and a Disability Confident Leader under the Disability Confident Scheme (GIS).
The above statements describe the general nature and level of work being performed by people assigned to this classification; they are not exhaustive. Employees may be required to perform duties outside their normal responsibilities from time to time as needed.
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