Colleague Experience Architect Lead

Responsibilities

• Collaborate with stakeholders to identify process optimisation opportunities




• Develop and implement strategies to improve banking operations efficiency




• Create reports and presentations on performance and optimisation




• Identify industry trends and provide recommendations for change




• Manage and mitigate risks in relation to team operations




• Advise key stakeholders on functional and cross-functional impacts




• Maintain current business capabilities and assess change impacts

Requirements

• Analytical and problem-solving skills




• Experience in capability modelling, business architecture, enterprise thinking, strategic design, or similar roles




• Ability to assess business capabilities alongside applications, data, processes and controls




• Experience identifying simplification, optimisation, automation or rationalisation opportunities




• Understanding of how digital solutions and data enable business outcomes




• Ability to develop clear target-state direction and translate this into practical recommendations




• Communication and influencing skills, including confidence working with senior stakeholders and governance forums




• Collaborative, structured and proactive approach

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