Vulnerable-Customer Specialist, Regulated FS Support

Daimler AG in Milton Keynes is seeking a Sensitive Processes & Vulnerable Customer Specialist to manage sensitive and vulnerable cases end-to-end, delivering fair outcomes while complying with FCA Vulnerable Customer guidance and Consumer Duty.

You will engage with customers empathetically, coordinate cross-functional support, and contribute to governance and continuous improvement of vulnerable case handling within Customer Operations.

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