The Operational Team Manager role provides operational management to one of Northpoints clinical teams who deliver both Low and High Intensity Psychological Interventions to people living in, and who are registered with a GP, in Leeds. The role involves supporting service delivery and staff management in a high-volume clinical service.
Main duties of the job
The duties and responsibilities of the post includes
Hold day-to-day responsibility for team delivery, by acting as the first point of contact for staff on operational issues
Provide line management supervision, including caseload supervision, to named team members, facilitating access to training and development and evaluating staff work performance in line with service and organisational policies
Liaise with the LMWS Clinical Leads, and clinical supervisors, ensuring that the team receive appropriate levels of clinical supervision, in line with recognised best practice
Ensure there are sufficient staff in place to deliver the contracted levels of service delivery, planning where possible for staff changes (e.g. maternity leave, long-term sick-leave) in order to minimise impact on service delivery, and leading on the recruitment and induction of any new staff, in line with LMWS and Northpoint policies and procedures
Contribute to effective systems of communication, consultation, referral, and liaison between colleagues and teams in LMWS and other agencies, in particular around care pathways for clients
Represent LMWS and Northpoint at local forums, external meetings, etc
Contribute to promoting the LMWS particularly to client groups who experience health inequalities
Support the involvement of clients in service developments where appropriate through coproduction mechanisms such as qualitative feedback forms, consultation exercises, involvement in patient groups, etc
Support staff to ensure client records and monitoring systems are maintained and comply with LMWS and regulatory standards
Ensure any safeguarding or risk issues are identified quickly and that staff are supported to manage these appropriately within existing policy frameworks
Facilitate the development of service protocols, and practice guidelines as required, taking account of partner provider joint protocols and procedures
To be involved with duty manager support for LMWS therapy staff and be included in the rota for this
Lead on managing any grievances, complaints & disciplinary issues arising within the Team, and take appropriate action in line with Northpoint policies and procedures
Highlight any significant clinical concerns, ethical issues or logistical challenges to the Clinical Lead and/or Head of Service, and to work collaboratively with colleagues to address these
About us
Leeds Mental Wellbeing Service (LMWS) delivers patient focused and evidence based Talking Therapies for people with common mental health problems.
LMWS is a partnership between Leeds Community Health Care NHS Trust, Leeds GP Confederation, Leeds and York Partnership Foundation Trust, Northpoint, Inspire North, Touchstone, and Womens Counselling and Therapies Service.
The service operates a stepped care system, providing evidence based NICE guidance led interventions appropriate to the clients presenting mental health problems. These include Computerised Guided Self Help, Psychoeducation classes, Low and High Intensity CBT, EMDR, IPT, Counselling for Depression and DIT.
Job responsibilities
Are you an experienced manager who is passionate about supporting people and leading high-performing teams to make a real difference to mental wellbeingsupportacross Leeds?
This isa great opportunityto join Northpoint as anOperational Team Managerwithin ourLeeds Mental Wellbeing Service (LMWS).
You will join us on afixed-term basis(up to 12 months maternity cover), part-time (28 hours per week)ona salary of £39,509 per annum pro rata(£49,387 FTE per annum)-AfCBand 7.
We offer:
28hours part time working weekwith hybrid options-givingyouflexibility to balance work and home life.
28 days annual leave plus bank holidays (pro rata)
Up to 3 discretionary leave days at Christmas
Enhanced leave policies that support you when it matters most
Regular supervision and development opportunities
A supportive,inclusiveand values-led working environment
Why choose Northpoint?
Northpoint is a leading regional provider of mental health services for children, youngpeopleand adults across West Yorkshire. We work in partnership with local services and we are committed to delivering accessible, high-quality support that meets people’s needs at the right time.
Joining us means being part of a collaborative and values-led organisation where your work will have real impact.
What you will be doing as our Operational Team Manager:
You will be a key part of theLMWS,operationallysupporting and leading one of our Talking Therapies teams to deliver high-quality, person-centred mental health support across Leeds.These includeGuided Self Help, Psycho-Educational Classes, CBT, Interpersonal Therapy, EMDR, Counselling for Depression,and Dynamic Interpersonal Therapy.
You will be responsible for:
Leading,motivatingand supporting a multidisciplinary teamto deliver high-quality mental health support.
Providing line management,supervisionand developmentopportunities to employees, supporting both wellbeing and performance.
Ensuring the effective day-to-day operation of the service, including workforceplanningand managing service delivery requirements.
Working closely with clinical leads and partner organisations to ensure people receive safe,effectiveandtimelysupport.
Supporting continuous improvement, servicedevelopmentand positive outcomes for the communities we serve.
What are we looking for in our ideal Operational Team Manager?
We are looking for someone who is organised, reliable and enjoys working in a varied, people-facing role.
A professional counselling,psychotherapyor related qualificationfrom a BACP/BABCP accredited programme (or equivalent), with appropriate professionalregistration.
A minimum of two years’ experiencepeople managementin mental health services.
Confidentleadership skills and a good understanding of common mental health problems.
Good verbal, written and numeracy skills and IT literacy
Confidence in working both independently and as part of a wider team
A commitment to inclusivity,empowerment,and supporting people to take an active role in their wellbeing.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all of our staff to share this commitment. This post is subject to an Enhanced Children & Adults workforce DBS check.
Person Specification
Qualifications
- Professional degree or diploma in relevant field with appropriate statutory registration
- A qualification (diploma or above)from a BACP or BABCP accredited training or equivalent (equivalent qualifications from non-accredited courses should be of a level that would be recognised for professional accreditation purposes and sufficient to practice as a counsellor or therapist)
Knowledge and Understanding
- Previous staff management and supervision experience
- Knowledge of the issues facing disadvantaged groups and communities in Leeds
- Understanding of principles of data security and information governance within an NHS context
- A good understanding of common mental health problems
- An understanding of evidence based Psychological Interventions as effective treatment for common mental health problems
- NA
Experience
- Minimum of two years experience of mental health service management, including experience of staff recruitment, induction, supervision, appraisal and training or equivalent experience
- Previous experience of working with people with common mental health problems (depression, anxiety etc)
- Experience of using risk assessment principles and processes
- Knowledge and experience of working to good practice guidelines in relation to safeguarding
- NA
Skills and Competencies
- Excellent leadership skills
- Able to provide effective line management supervision to staff
- Able to provide caseload management to team members
- Able to motivate, communicate and sell new ideas effectively to team colleagues and other stakeholders
- Able to take responsibility and accountability for service delivery and day to day management of the staff team
- Able to performance manage team members in order to meet commissioning requirements
- Able to balance different job requirements and work in a self- directed manner on a day-to-day basis
- Excellent verbal and written communication skills to enable effective leadership and representation of the service
- Ability to use basic IT packages (i.e. MS Word, Outlook, Internet Explorer) in a way which is competent and confident
- Able to build and maintain relationships with a variety of stakeholders including in situations where conflicts of interest may occur
- NA
Qualities and Values
- Willingness to participate in shaping the future of the service and wider organisation
- Demonstrate a commitment to equal opportunities and diversity
- Committed and enthusiastic about working with our client group and our staff
- NA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£39,509 to £45,212 a year £49,387 – £56,515 (FTE, per annum)
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