IT Service Delivery Manager

Salary: £45,000 – 45,000 per year

Requirements

• You must be fully eligible to work in the UK.
• You need to be able to travel into the office 3 days per week.
• Strong experience with Service Delivery and knowledge management systems.
• Experience within a similar role.
• Familiarity with ITIL principles and service management frameworks.
• Analytical mindset.
• Excellent communication and documentation skills.
• Proven ability to lead training and drive process improvements.

Responsibilities

• Monitor and improve the quality of IT ticketing processes.
• Develop and maintain a centralized knowledge base.
• Identify and implement process improvements across service workflows.
• Deliver training and support to IT teams on best practices.
• Analyze performance metrics and drive service enhancements.
• Collaborate with cross-functional teams to resolve recurring issues.

Technologies

• Support
• ITIL

About the role

We are a leading organization seeking a Service Delivery Manager to join our operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. If you are a proactive and detail-oriented professional looking to make a real impact in service delivery, we would love to hear from you.

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