Financial Assessments Officer

Job Details

Interview method: in person

Working hours: 35 hours per week

Contract type: Permanent

Closing date: 17 July 2026 11:59pm

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Previous applicants need not apply.

Responsibilities

• Assess online applications from Manchester City Council residents and those being resettled into Manchester using policy and assessment criteria.
• Provide cash grants, fuel vouchers and furniture assistance as authorised.
• Ring customers to discuss their applications and ensure individual needs are met.
• Ask appropriate questions, explain information required, manage difficult conversations calmly, and ensure customers understand the outcome and next steps.

Qualifications

• Good attention to detail.
• Strong IT skills and ability to learn and apply guidance and procedures.
• Previous experience in a similar role, for example customer service within a financial setting, is desirable.
• Strong customer service and communication skills, engaging with customers in a sensitive, professional, and non‑judgemental way.
• Experience of assessing financial information (e.g., income, expenditure, savings, capital and other financial resources) and using that information to make accurate, evidence‑based decisions.

Relevant Clearances

• BPSS (Baseline Personnel Security Standard) clearance required.
• DBS (Disclosure and Barring Service) clearance required.

Benefits

• Generous holiday allowance: up to 26 days annual leave per year plus bank holidays, increasing to 31 days after five years of local government service. Up to two additional weeks can be purchased.
• UK’s largest local government pension scheme, with life cover of three times salary as a lump sum.
• Enhanced parental and carers leave.
• Discounts on shopping, holidays, phone contracts, cycle to work scheme, free flu jabs and eye tests.
• Learning and growth opportunities: workshops, training, apprenticeships and qualifications.
• Good Employment Charter membership with secure, flexible work and fair pay and well‑being support.
• Up to 3 days pro‑rate paid volunteering leave.

EEO Statement

Manchester City Council is an equal opportunities employer and offers a disability confident workplace. We welcome applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people.

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