D365 CE Strategy & Delivery Lead (Omnichannel CRM)

Company: Amtis – Digital, Technology, Transformation
Apply for the D365 CE Strategy & Delivery Lead (Omnichannel CRM)
Location: Birmingham
Job Description:

Amtis – Digital, Technology, Transformation is seeking a D365 CRM Consultant – Strategic Lead in the UK Midlands to shape strategy design and delivery of customer service solutions within a Microsoft ecosystem.

You will own the Dynamics 365 Customer Engagement Customer Service capability, leading strategy and hands-on delivery, and designing Omnichannel and Contact Centre solutions across live chat, voice, and digital channels.

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Posted: July 13th, 2026