Senior IT Incident & Insight Leader

Lorien is seeking a Senior Manager – Major Incident & Insight to lead group-wide incident and service insight capabilities. In this senior leadership role, you will provide calm, authoritative leadership under pressure while driving operational excellence in a complex IT service environment.

To excel, candidates should have significant experience in Major Incident and Problem Management, with essential banking industry exposure, and a deep understanding of ITIL practices. This role encourages shaping long-term service stability through effective governance and continuous improvement.

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