IT Supplier Performance & Service Delivery Lead

Jobtailor in the United Kingdom is seeking an experienced supplier contract manager to oversee IT supplier relationships and performance. You will ensure SLAs and KPIs are met, analyse service data, and drive improvements across the supplier portfolio.

The role requires strong stakeholder engagement, understanding of procurement processes, and familiarity with ITIL principles. You will coordinate reviews, manage renewals, and support payments and records in our service management environment.

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