Job Title
Front Desk Representative
General Summary Of Duties
Duties include greeting patients, performing check‑in procedures, maintaining demographic and insurance information in the computer and in the chart, servicing patients in the lobby, and providing backup for phone and other front‑office duties.
Key Responsibilities
- Greeting patients
- Performing check‑in procedures
- Maintaining current demographic and insurance information in the computer and in the chart
- Performing office opening procedures, petty cash balancing, co‑pay/co‑insurance collection, and assisting patients as needed
- Servicing patients in the lobby and providing backup for phones and other front‑office personnel
Requirements
- High School Diploma with 1–2 years of experience in a healthcare setting
- Knowledge of clinic policies and procedures
- Proficiency with computer systems and programs
- Knowledge of medical terminology
- Ability to multi‑task
- Demonstrated compassion and kindness toward patients
- Professional and upbeat attitude
- Strong written and verbal communication skills and customer‑relations ability
- Ability to work effectively with medical staff, management, authorization departments, external agencies, and patients
- Capability to sit, stand, and move in a normal office environment
- Comfortable working in a busy office with frequent patient contact
- Availability for occasional evening or weekend work
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with employer contribution
- Life insurance
- Paid time off (PTO)
- 401(k) retirement plan with company match
- Additional benefits available
Equal Employment Opportunity & Workforce Diversity
Our organization is an equal‑opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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