Elite Retail Security Officer

48 hours per week

£16.00 per hour

As an Elite Security Officer, you will be responsible for safeguarding high‑value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents.

We are looking for people who are keen to join their ‘one team’ family? A SIA licence is essential and excellent customer service.

Job Overview

• To protect our customer’s property, people and/or assets across a designated area and multiple locations by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self‑development.
• Be able to travel to different locations across a pre‑determined geographical area.

Main Duties

Operations

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• Ensure compliance with Industry and Statutory Legislation (required to obtain a frontline licence in Door Supervision) which must be worn at all times while carrying out duties. Additional compulsory courses may apply.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Ensure renewal of licence 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.

Qualifications

• Previous Security Experience.
• SIA Licence (Door Supervisor preferable).
• Own transport or access to public transport.

Legal and EEO Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.

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