Case Administrator – London Service Centre (Based in Norwich)

Overview

We are seeking a Case Administrator to support the Administration Service Centre in Norwich, aiding London Probation Services.

Responsibilities

• Take calls from People on Probation, Solicitors, Court Staff, and other third parties.
• Support enforcement letters and operational administration tasks.
• Ensure all processes run efficiently and systems are maintained properly.
• Collate and prepare probation information for case files.
• Use strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Qualifications

Strong organisational and attention to detail skills; resilience and ability to work well in a team. Experience in a similar administrative role is desirable.

Salary & Benefits

Starting salary £24,645, with annual pay progression through a Competency Based Framework (CBF). Benefits include a local government pension scheme, 25–30 days annual leave plus public holidays, training and development opportunities, and employee networks.

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