Bench Engineer/Field Service Engineer

Location: Hybrid role: GU21, Sheerwater, Woking, Surrey

Salary: A GBP 28,365 per annum (A GBP 13.64 hour)

Based at: Surrey Wheelchair Services, GU21 5SA

Working hours: Monday to Friday: Full Time Permanent 40 Hours a week

Purpose Of Job

Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work.

Main Duties And Responsibilities

• Conduct repairs servicing and maintenance as directed by the Operations Manager / Warehouse Manager / Line Manager.
• Process all associated paperwork concerning repairs and servicing accurately on a daily basis.
• Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.
• Ensure infection control policy is followed at all times.
• Undertake engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds. Training will be provided.
• Assist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.
• Undertake admin duties as required.
• Ensure all parts used are allocated from Stores through the Stores process.
• Strict adherence to Ross Cares operational procedures.
• Adhere to the House Keeping procedure.
• Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station, and company vehicle.
• Our objective is to do the job right, on time, every time.
• Stocktake: assist with annual and interim stocktakes as required.
• Communicate effectively with all customers at all times and inform them of relevant additional services from Ross Care as appropriate.
• Be fully accountable for all aspects of the role and maintain good communication throughout.
• Perform duties according to all company policies, procedures and instructions.
• Be on the on‑call engineer rota. Additional standby and hourly payment received for this.

Competencies

• Achieves business results and adds value to the company.
• Focuses on internal/external customers.
• Builds and maintains effective teamwork with colleagues.
• Embraces change.

Skills

• Organised and can work to a plan.
• Good communicator.
• Must be able to fault find.
• Neat and tidy writing.

Knowledge

• Background and experience in mechanical or electrical engineering.

Qualifications

• Full driving licence required.
• Ideally qualified to GCSE level / NVQ level 1 or equivalent.
• Satisfactory enhanced DBS disclosure will be required for this role.

Other

• Training will be provided on wheelchair engineering.

If you are interested in this Bench Engineer/Field Service Hybrid role, please submit your updated CV.

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