Housing Administration Officer

Charnwood Borough Council is seeking a Housing Administration Officer to support the management of damp, mould, and disrepair cases within council-owned housing. The role focuses on ensuring cases are effectively tracked, resolved, and managed, while supporting tenants and contributing to the prevention of housing condition issues.

Key Duties / Accountabilities (Sample)

• Administer and maintain systems to record, track, and resolve damp, mould, and disrepair cases.
• Liaise with internal teams, contractors, surveyors, and legal services to progress cases efficiently.
• Support the resolution of housing condition issues and assist in defending disrepair claims.
• Engage with tenants, respond to enquiries, and handle complaints in a professional and sensitive manner.
• Assist in the delivery of preventative initiatives relating to housing conditions.
• Support contract management and coordination of repair works.
• Collect, analyse, and report on performance and case data.
• Ensure compliance with data protection and information security policies.

Qualifications / Experience

• Previous experience in administrative or clerical roles.
• Experience working with computerised systems and Microsoft Office (particularly Excel).
• Experience in a customer-focused environment.
• Strong organisational skills with the ability to manage workloads and meet deadlines.
• Good written and numerical skills.
• Ability to accurately input and extract data from systems and spreadsheets.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Desirable: Experience within social housing, repairs, or property services.
• Bi‑Weekly Payments.

Client: Charnwood Borough Council.

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