Ocean Export Operator

Overview

The Ocean Export Operator role in Stoke coordinates international freight movements for a worldwide logistics provider. This full-time position offers Monday to Friday, 9:00am–5:30pm with a hybrid pattern (one home-working day weekly). Salary: £25,000–£30,000 per annum.

Responsibilities

• Manage ocean export shipments from booking through to vessel departure.
• Liaise with customers to obtain shipping instructions and required export documentation.
• Arrange bookings with shipping lines and transport providers.
• Coordinate collections and ensure cargo is received within carrier cut-off times.
• Prepare, review and validate export documentation (Bills of Lading, commercial invoices, packing lists).
• Complete and submit export customs declarations accurately and within required timescales.
• Monitor shipments proactively, communicating updates, delays or issues to customers and stakeholders.
• Maintain regular communication with overseas offices, carriers and customers throughout the shipment lifecycle.
• Process supplier invoices, complete customer billing and ensure files are closed in line with company KPIs.
• Ensure compliance with HMRC regulations, customs requirements, dangerous goods legislation (where applicable) and internal procedures.
• Identify opportunities to improve operational efficiency and customer service.

Requirements / Skills

• Experience in Ocean Export Freight Forwarding is essential.
• Good understanding of international export documentation and shipping procedures.
• Knowledge of UK export customs requirements.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to manage multiple shipments simultaneously.
• High level of accuracy and attention to detail.
• Ability to work independently and within a team.
• Competent in Microsoft Office applications.
• Desirable: Experience using freight forwarding software such as CargoWise or similar systems.
• Knowledge of Incoterms and Letters of Credit.
• Awareness of Dangerous Goods regulations relating to ocean freight.

What We Offer

• Competitive salary.
• Hybrid working (1 day per week from home).
• Opportunity to join a recognised worldwide logistics organisation.
• Supportive and collaborative working environment.
• Ongoing training and career development opportunities.
• Comprehensive employee benefits package.

Please note: Due to the nature of this role, previous Ocean Export Freight Forwarding experience is essential. Applications from candidates without relevant experience are unlikely to be considered. If you are interested, click apply!

#J-18808-Ljbffr…