Revenues and Benefits Apprentice

Overview

The Council’s Revenue and Benefits team are looking for an enthusiastic, motivated and hardworking person to join us as an apprentice. The successful candidate will provide a friendly, helpful and efficient service to customers and will have the opportunity to learn and develop through the apprenticeship and supervision of the team. The role involves talking to customers and assisting them with their queries. The role includes an apprenticeship at level 3 Business Administration with West Nottinghamshire College, with some time at the Civic Centre on Chesterfield Road in Mansfield and some time working from home.

Responsibilities

• Provide a friendly, helpful and efficient customer service to residents and other stakeholders.
• Assist customers with queries and guide them through processes.
• Participate in the Level 3 Business Administration Apprenticeship with West Nottinghamshire College.
• Work with a workplace mentor who will guide and support you throughout.
• Split time between Civic Centre Mansfield and home-based work as required.

Requirements / Qualifications

• Confidence and strong communication skills.
• Willingness to learn and develop skills through the apprenticeship and on-the-job supervision.
• Enthusiastic, motivated and hardworking attitude with the ability to talk to customers.
• Ability to work with others and follow guidance.

Closing date: 26 July 2026Interview date: 12 August 2026

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