Position Overview
Senior Digital Support Technician – Shaw Education Trust. Permanent, full‑time, 37 hours a week. Hybrid role requiring a full UK driving licence and access to a vehicle. Start date: ASAP.
Key Responsibilities
- Act as the senior technical escalation point, resolving complex hardware, software and network issues beyond school‑based technicians.
- Support a portfolio of Staffordshire schools, providing guidance and building strong relationships with school leaders and staff.
- Conduct IT compliance surveys, digital assurance reviews and technical audits to ensure systems remain secure, compliant and fit for purpose.
- Mentor and support frontline IT technicians, sharing knowledge and developing technical capability across the team.
- Assist with planning, implementation and maintenance of network infrastructure, end‑user devices and digital services across multiple school sites.
- Support continuous improvement of ICT systems, ensuring services remain reliable, secure and aligned with the needs of schools.
Required Skills and Experience
- Proven experience in a senior IT support or infrastructure role, ideally within an education environment.
- Strong troubleshooting skills across Microsoft technologies, hardware, software, networking and cloud‑based systems.
- Excellent communication skills with the ability to explain technical information clearly to both technical and non‑technical colleagues; collaborative approach to mentoring or supporting other technicians.
Benefits
Competitive salary, Local Government Pension Scheme (Support Staff) or Teachers Pension (Teaching Staff), generous holiday entitlement (37 days rising to 39 after 5 years), Medicash Health & Wellbeing Plan, eye tests, cycle‑to‑work scheme, and opportunities for professional development through the Trust’s Institute of Education and SCITT.
Equality and Safeguarding
Shaw Education Trust is an Equal Opportunities employer and is committed to safeguarding and promoting the welfare of children and young people. A comprehensive vetting process will be undertaken, including a DBS check.
Application Details
Application deadline: 9.00 am 17th July 2026. Interview date: 20th July 2026. We reserve the right to appoint before the closing date and will review applications on an ongoing basis.
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