Account Manager

Job Description

hackajob is collaborating with Colt Technology Services to connect them with exceptional professionals for this role.

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Why we need this role

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We are creating a new Sales Associate role to support our regional account executives on our top tier customers within a region. The Sales Associates will manage transactional sales activity, support renewals, and contribute to overall account growth. The role plays a key part in delivering an excellent customer experience while ensuring opportunities are proactively identified, progressed, and closed.

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This is an excellent opportunity for someone early in their sales career who is passionate about customer engagement, commercial growth, and developing enterprise sales skills within the telecoms industry.

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What you will do

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• Partner with the Account Executive (AE) to support the management and growth of assigned strategic accounts.

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• Act as a day-to-day contact for transactional sales activities within assigned customers.

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• Assist in executing the account strategy and identifying opportunities for expansion.

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• Own and manage transactional sales opportunities within assigned accounts.

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• Proactively identify customer needs and position relevant telecoms solutions.

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• Progress opportunities through the sales cycle in collaboration with the AE and internal teams.

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• Manage the sales side of contract renewals, including preparing renewal proposals and engaging with customers.

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• Ensure renewals are proactively managed to secure retention and identify upsell opportunities in partnership with the Account executive

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• Work with internal teams to ensure timely and accurate renewal execution.

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• Join customer meetings alongside Account Executives to support relationship development and opportunity progression.

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• Support customer satisfaction initiatives and help address commercial queries.

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What we're looking for

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You will bring:

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• Some sales, account management, or customer-facing experience (B2B preferred but not essential).

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• Strong communication and interpersonal skills.

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• Passion for delivering an excellent customer experience.

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• Ability to manage multiple opportunities and priorities simultaneously.

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• Good stakeholder management and collaboration skills.

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• Commercial mindset with an interest in developing a career in sales

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A bonus if you have:

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• Experience in telecommunications, technology, or B2B services.

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• Familiarity with CRM systems (e.g., Salesforce).

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• Experience supporting renewals or transactional sales cycles.

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Personal Attributes

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• Proactive and self-motivated.

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• Strong attention to detail and organizational skills.

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• Curious and eager to learn about customers and solutions.

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• Team-oriented with a collaborative mindset.

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• Comfortable engaging with customers and senior stakeholders.

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