Join Gateshead Council’s Neighbourhood, Housing and Homelessness Service and play a vital role in supporting residents across our communities. As a key point of contact, you’ll deliver responsive, customer-focused service helping people access housing support, navigate council services, and find solutions that improve their circumstances.
As an apprentice, you will work towards gaining your Level 2 Housing and Property Management Assistant Apprenticeship qualification.
What You’ll Get To Do
- Act as a key point of contact for customers, responding to enquiries across a range of housing and council services in line with service standards.
- Process and reconcile income accurately, ensuring compliance with the Council’s financial guidelines and regulations.
- Maintain accurate electronic and manual records, ensuring all information is handled in line with GDPR requirements.
- Provide advice and support on housing options, assisting customers seeking rehousing.
- Conduct customer interviews and support home visits where required to assess needs and provide appropriate services.
- Promote digital inclusion, encouraging customers to access and use online services.
- Carry out visits to properties and estates to support service delivery.
- Achieve performance targets and demonstrate a commitment to continuous improvement and value for money.
- Promote equality, diversity and inclusion, ensuring all customers are treated fairly and respectfully.
- Maintain a safe and secure working environment, adhering to all Health and Safety policies and procedures.
- Demonstrate behaviours aligned with Council values, supporting effective cross-service working to deliver excellent customer outcomes.
- Maintain a positive, inclusive and professional approach with customers, colleagues and partners at all times.
What You’ll Bring
- 5 GCSEs (or equivalent) at Grade C/4 or above, including Maths and English, or relevant experience in a customer service environment, dealing with members of the public in person and over the phone, interviewing and communicating effectively.
- Experience of communicating effectively with a range of customers and stakeholders.
- Good working knowledge of Microsoft Office, particularly Word and Excel.
- Good organisational skills and you should be committed to delivering customer service to a high standard.
What’s In It For You
- Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
- Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
- Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
- Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
- Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
- Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
- Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
- Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
- Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
- Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).
Our commitment to you
We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Disability Confident
As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role.
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