Customer Experience & Pin Technician (Evenings/Weekends)

We are looking for enthusiastic team members to join our fun and dynamic entertainment centres. This position is divided into two parts: a Customer Service Assistant and a Pin Technician.

Responsibilities

• As a Customer Service Assistant, deliver outstanding customer experience by booking customers, answering queries, identifying sales opportunities, hosting parties, maintaining cleanliness, and preparing/serving food and drinks.
• As a Pin Technician, ensure all bowling equipment and lanes are maintained to a high standard through preventative maintenance, general building maintenance, repairs, and by supporting a positive team atmosphere.
• Work efficiently, show initiative, and provide exceptional customer service while being comfortable dealing with customers.
• Be flexible to work evenings and weekends, be organised, multitask, and be a strong team player with an eye for detail.

Qualifications

• No experience in bowling machinery required – willingness to learn.
• Interest in technical or mechanical aspects.
• Strong communication and customer service skills.
• Positive, energetic attitude and confidence.

Benefits

• Tenpin Treats – retailer discounts.
• Best Doctors, free bowling for family and friends.
• Free food for shifts six hours or more.
• Enhanced maternity, paternity, adoption leave.
• Medicash health care cash back scheme.
• Employee assistance programme; free counselling.
• Life assurance – 2x annual salary.
• Long service awards.
• Recommend a friend scheme and spot rewards.

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