Room Attendant

Room Attendant

Department: Housekeeping

Reporting to: Housekeeping Manager / Assistant Housekeeping Manager

Key Responsibilities

• Room and public area cleanliness: perform daily cleaning, make beds, polish bathrooms, and keep furnishings and amenities shining.
• Replenish essentials: toiletries, towels, stationery, and minibar.
• Maintain lobbies, corridors, restrooms, lounges, and lifts in immaculate condition.
• Inspect for wear and tear; report issues promptly.
• Guest service & professionalism: respond to guest requests promptly and courteously, maintaining privacy, dignity, and security.
• Follow company procedures and lost‑and‑found protocols with professionalism and discretion.
• Presentation & brand standards: prepare rooms to five‑star standards, manage linens, inventory, and damaged items.
• Maintain housekeeping trolleys and storage areas in excellent order.
• Health, safety & compliance: complete training, follow health & safety protocols, handle chemicals safely, know emergency procedures, and report hazards.
• Product & local knowledge: know hotel services and local attractions, offer guidance, and direct queries to the appropriate team.
• Flexibility, professionalism, and a positive attitude are required to deliver exceptional guest experiences.

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