Customer Service Advisor (4 On/ 4 Off Days)

Customer Service Advisor (4 on/ 4 off days)

Salary: £13.45 per hour (Living Wage Employer)

Location: Capgemini, Inverness or Nairn

Hours: 4 days on / 4 days off shift pattern, working 7:00am to 6:00pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you’ll do

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you’ll bring

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem‑solving skills
• Confidence working under pressure

Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

If you’re looking for a stepping-stone into a career in technology, this could be your next move.

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