Imaging Booking Coordinator
Department: Imaging
Band 3, £24,937 – £26,598 Per annum pro rata
Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working
You will play a key role in delivering an efficient, effective, and patient‑focused appointment and reception service within the Imaging Department. This multifaceted role involves managing appointment requests from Health Centres, GPs, Outpatient Clinics, and Wards, as well as handling referrals and bookings for a wide range of imaging modalities, including CT, DEXA, MRI, ultrasound, and X‑ray.
As a central member of the Imaging Administration & Clerical team, you will be responsible for booking both new and follow‑up appointments, coordinating list set‑ups, managing amendments and cancellations, and supporting patients throughout their imaging pathway. You will also provide a professional and welcoming front‑of‑house reception service, handling face‑to‑face and telephone enquiries with care, accuracy, and empathy.
A key part of the role is ensuring that patients are scheduled in line with the Trust’s Access Policy and national NHS targets, supporting timely and equitable access to imaging services. You will liaise confidently with patients, clinical teams, and referrers, dealing with a variety of queries and ensuring a high standard of customer service is consistently delivered.
In addition, you will contribute to administrative tasks such as updating booking protocols, supporting pathway changes, and participating in training activities. The post will involve both cross‑site and hybrid working. Working hours are rostered across a 7‑day week, between 08:00 and 20:00, in line with service needs.
Qualifications
- Demonstrate excellent customer service and communication skills
- Be confident and compassionate when dealing with patients and referrers, both in person and over the phone
- Have a friendly, approachable, and professional manner
- Be able to work effectively as part of a supportive and dynamic team
- Ideally have experience in a healthcare, administrative, or reception role
- Be organised, proactive, and capable of managing multiple tasks with accuracy and efficiency
- Show flexibility and adaptability to meet the evolving needs of the department and wider organisation
Please note: We are unable to offer sponsorship for this role.
Interview date: 14 April 2026
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.
By applying for this role, you accept that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS, in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
This advert closes on Tuesday 31 Mar 2026
#J-18808-Ljbffr…