Bristol, United Kingdom | Pax8
Technology Services Engineer II
Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high‑impact technical solutions while growing alongside a business at the forefront of the managed intelligence marketplace.
Responsibilities
- Deliver advanced technical support and guidance across cloud and managed service platforms.
- Act as a trusted advisor to partners, helping them resolve complex challenges efficiently.
- Troubleshoot escalated issues and identify root causes with a structured, analytical approach.
- Drive continuous improvement by identifying trends, recommending solutions, and enhancing processes.
- Collaborate with internal teams to share knowledge, improve service delivery, and elevate the customer experience.
- Support adoption of new technologies, including AI‑driven capabilities, to improve outcomes for partners.
Impact
In this role, you will directly influence partner success by resolving critical challenges quickly and effectively. Your expertise will strengthen trust, improve outcomes, and help scale the quality of service Pax8 delivers globally.
Qualifications
- Solid working proficiency with Azure AD, Intune, SSO, endpoint management, and identity lifecycle operations with minimal supervision.
- Competent with ServiceNow and Atlassian for workflow management, change requests, and documenting technical work.
- Independently supports application onboarding and updates, validating requirements and performing testing.
- Handles routine and moderately complex maintenance tasks with high accuracy.
- Working skill in automation/scripting to streamline repetitive tasks (Python, Power Automate, Terraform).
- Good understanding of cloud infrastructure concepts (Azure/AWS IAM, networking basics, storage, compute).
- Demonstrates practical application of Agile and DevOps practices.
- Understanding of ITIL processes, including incident, change, and problem management.
- Strong troubleshooting capabilities; begins identifying root causes.
- Reliable collaborator who contributes to team deliverables and small projects.
- Communicates clearly with peers, stakeholders, and end users.
- Applies security best practices in daily work.
- Demonstrated ability to handle shifting priorities and moderate ambiguity.
- Highly organized detail‑oriented with an ability to prioritize and handle multiple tasks and projects simultaneously.
- Ability to grasp complex ideas and change direction quickly in a fast‑paced environment.
- Excellent verbal and written communication skills with the ability to communicate at all levels in English and other relevant languages depending on the market.
- Resident in the United Kingdom with a valid right to work.
Desirable Education & Certifications
- B.A./B.S. in a related field or equivalent work experience.
- ITIL 4 Foundation.
- MS‑900 – Microsoft 365 Certified: Fundamentals.
- AZ‑900 – Microsoft Certified: Azure Fundamentals.
- AWS Certified Cloud Practitioner (CLF‑C02).
Benefits
- £36,000 – £45,000.
- Long term Incentive Plan (Stock Options).
- 25 days holiday (plus bank holidays).
- Private healthcare covered by Bupa.
- Bupa dental plan.
- Life Assurance.
- Income Protection.
- Royal London Workplace pension scheme – 5% employer contribution.
- Pax8 Cycle to Work Support Scheme Available.
- Dedicated time for training and personal development.
- Unlimited access to LinkedIn Learning.
- Health & Wellbeing coaching support.
- Fun and frequent company and team socials.
Location – Our Bristol Office
The Bristol office is a vibrant, collaborative space designed to bring people together. For this role, you will be based on a hybrid model, spending at least three days per week on site to maximise collaboration and engagement.
Background Checks
As part of our hiring process, we undertake pre‑employment checks on all successful candidates, including ID verification, reference requests, and qualification checks. All checks are completed by our third‑party provider and completed candidates receive a copy for their records.
Equal Opportunities
Pax8 is an equal opportunities employer and welcomes individuals who meet the requirements to work within the country you have applied for. Identity, security compliance, and reference checks are part of our process. Your privacy is important to us; your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.
Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/
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