Cloud Operations Manager

Cloud Operations Manager (Lead Cloud Engineer with a chance to step into Management)

Birmingham (2-3 days per week in the office)

This is a great opportunity for a Cloud Engineer to make the step into management, with this brand new role that has been created.

About the role

This is a key leadership role within our Technology team, responsible for ensuring our cloud services are reliable, scalable and secure, while supporting the business’s wider digital transformation. You’ll oversee day-to-day cloud operations, deliver new initiatives, and work closely with internal teams and suppliers to ensure technology enables great outcomes for staff and the people we support.

What you’ll be doing

Cloud & Security Leadership

• Manage and monitor Azure cloud infrastructure, ensuring high availability, performance and cost-effectiveness.
• Lead the implementation and ongoing improvement of cloud security controls, including RBAC, identity management and security monitoring.
• Work closely with our managed Security Operations Centre (SOC) to maintain a strong security posture and reduce organisational risk.

Delivery & Operations

• Deliver cloud initiatives and infrastructure projects aligned to organisational priorities and technology roadmaps.
• Oversee testing, change management and transition of services into live operation.
• Maintain clear cloud and security roadmaps, identifying opportunities for optimisation and innovation.
• Own the technical administration of cloud systems and support internal teams through documentation, training and knowledge sharing.
• Line manage team members, providing coaching, mentoring and performance support.
• Build strong relationships with stakeholders across the organisation, acting as a bridge between technical and non-technical teams.
• Manage supplier and partner relationships to ensure value for money and high service quality.
• Champion accessibility, inclusion and user-centered design in all technology delivery.

Governance & Improvement

• Ensure compliance with Cyber Essentials and support Cyber Essentials Plus accreditation.
• Contribute to architecture, design governance and continuous improvement across technology delivery.
• Support agile, waterfall or hybrid delivery approaches as appropriate.

You’ll bring:

• Proven experience managing Azure cloud platforms in an enterprise environment.
• Experience delivering cloud initiatives, including automation, monitoring and DevOps practices.
• Strong understanding of cloud security, identity and access management.
• Excellent stakeholder and supplier management skills.
• A structured, analytical approach to problem solving and service improvement.
• A genuine passion for inclusive, accessible technology that supports better care and empowerment.

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