As a Service Assistant, you will work in the mansion house. Cragside welcomes over 250,000 visitors annually, and you will play a key part in welcoming guests on reception and helping to answer queries around the house. You will deliver high-quality customer service to all our visitors, and bring the unique stories of Cragside to life.
Salary: £12.75 per hour
Contract Duration: Fixed term contract until 31st March 2027
Working Hours: 400 hours over 12 months, roughly 4 working days per month. Hours may vary but the standard shift is 11:00‑17:00. One regular weekend day is required. Salary is paid in equal instalments over the term of the contract.
For this role, you’ll need to complete an online assessment instead of submitting a CV.
What it’s like to work here
Set in the heart of the stunning Northumberland landscape, Cragside is a unique place to work. The estate, built by engineer and manufacturer William Armstrong, featured pioneering electricity and hydro‑power and remains a testament to Victorian innovation.
We carry this ethos into the 21st Century – developing and implementing experimental and innovative ways to bring Cragside to life for today’s visitor. Our multidisciplinary team works collaboratively to maintain the house and engage visitors on an emotional level.
What you’ll be doing
Service Assistants support the House Team, greet and help visitors, and engage them in the estate’s history. Your role will vary daily, from welcoming guests and answering queries to working with volunteers to ensure security and fire and safety compliance. You will share Cragside’s unique history with visitors and help create memorable experiences.
This role is suitable for anyone passionate about customer service and interested in learning about visitor operations.
Who we’re looking for
- Focused on giving great service to everyone you meet
- Team player, yet able to work independently
- Well‑organised and adaptable
- Willing to learn new skills
The package
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days related to length of service, plus a holiday purchase scheme (subject to meeting minimum criteria)
National Trust place
Cragside, Rothbury, Morpeth, NE65 7PX
Documents
- Service Assistant – Career Level A1.pdf
- Appendix for staff roles – February 2026.pdf
Requirements
Compliance with National Trust policies; Eligibility to work in the UK.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk.
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