Oakley Recruitment is working in partnership with an expanding organisation based in Cwmbran. This is an excellent opportunity to join the team as a Claims Insurance Advisor on a full‑time permanent basis.
Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true “one team” environment. They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office reflects an open and inclusive ethos, with an open‑plan layout that encourages communication, connection, and a strong sense of community.
Personality
We’re looking for a confident and caring Claims Advisor who thrives on helping others and takes pride in delivering exceptional customer service. You will be the friendly first point of contact for customers navigating insurance claims, guiding them through the process with empathy and professionalism. This role is for someone who enjoys working at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in‑house teams and subcontractors.
Reward
- Monday to Friday 8.30am–5pm
- 28 days holiday
- Quarterly bonus
- Annual Pay Review
- Company pension plan
- Life Insurance
- Medical Cash Plan
- Employee Assistance Programme
- Induction and E‑learning
- Annual Flu Vaccination
- Eye Test
Job Role
- Take full ownership of the claim lifecycle, from receiving the initial instruction through to job completion
- Act as the main point of contact for policyholders, maintaining regular communication by phone and email at every stage of the claim
- Book appointments and resolve queries
- Manage all administrative elements of each claim, ensuring a smooth and accurate process throughout
- Maintain up‑to‑date and accurate records across client systems and portals
- Liaise with policyholders, insurance clients, field technicians and internal teams to coordinate efforts and ensure claims are progressed efficiently
- Schedule technicians on a daily basis based on job requirements, optimising routes and appointments to maximise efficiency and minimise travel time
Skills and Experience
- Previous experience in an insurance claims role preferred but not essential; insurance or call‑centre experience also considered
- Excellent communication skills and the ability to deal professionally with customers
- Ability to switch between tasks
- Experience dealing with customers on the phone and demonstrating empathy with those who may be distressed
- Experience working in a team and supporting colleagues
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