Manager/Senior Manager – ServiceNow Consulting

Job Title: Management Consultant – ServiceNow Transformation

We are seeking an experienced Management Consultant to support large-scale ServiceNow transformation programmes for enterprise clients. You will act as a trusted advisor, helping organisations design, implement, and optimise ServiceNow solutions to drive operational efficiency, digital workflow automation, and improved service delivery.

Key Responsibilities

• Lead end-to-end ServiceNow transformation engagements, from discovery through to implementation and optimisation.
• Work with senior stakeholders to define target operating models and digital transformation roadmap.
• Translate business requirements into scalable ServiceNow solutions across ITSM, ITOM, HRSD, and CS.
• Support process redesign and service optimisation aligned to industry best practice.
• Collaborate with technical teams, architects, and developers to ensure successful platform delivery.
• Manage project risks, dependencies, and change impacts across complex environment.
• Provide thought leadership on ServiceNow capabilities and emerging platform features.

Key Skills & Experience

• Strong consulting background with experience in digital or IT transformation programmes.
• Deep understanding of ServiceNow platform capabilities and modules.
• Experience defining and delivering target operating models and process redesign.
• Excellent stakeholder management and communication skills at C-level.
• Proven ability to lead cross-functional teams in complex, global environments.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) desirable.

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