Night Auditor – Part Time

Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in London, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction. This position offers an exciting opportunity for individuals who thrive in a dynamic hospitality environment and possess strong analytical and organizational skills.

• Perform end-of-day accounting procedures, including balancing daily transactions and preparing overnight reports
• Verify and reconcile guest accounts, ensuring accuracy and resolving any discrepancies
• Provide exceptional customer service during check-ins, check-outs, and throughout the night shift
• Assist guests with inquiries, requests, and problem-solving to ensure a positive experience
• Maintain a safe and secure environment for both guests and employees
• Generate and distribute various financial and operational reports
• Collaborate with other departments to address any guest-related issues or concerns
• Monitor and update room inventory and availability
• Handlecredit card transactions, and other forms of payment accurately
• Perform additional front desk duties as needed during the night shift

Qualifications

• Proven experience as a Night Auditor or in a similar role within the hospitality industry
• Strong analytical and problem-solving skills with attention to detail
• Excellent customer service orientation with a guest-focused approach
• Proficiency in hotel management software (e.g., OPERA Cloud) and Microsoft Excel
• Clear and confident communication skills, both written and verbal
• Basic accounting knowledge and ability to handle financial transactions accurately
• Flexibility to work overnight shifts and adapt to a fast-paced environment
• Ability to work independently and make decisions in the absence of daytime management
• Strong time management and organizational skills
• High school diploma or equivalent; associate’s degree in hospitality or related field preferred
• Knowledge of hotel operations and front desk procedures

Additional Information

Free meals on duty

Paid holidays

Free stays in Accor Hotels within UK

Cycle to work scheme

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