Hybrid Customer Experience Team Leader Coaching KPIs

Fexco Property Services Limited is seeking an experienced Customer Service & Experience Team Leader in Salisbury. You will lead a team of Customer Service Advisors, coaching and managing performance to deliver outstanding service in a fast-paced environment.

You will oversee recruitment, training, and performance reviews, while handling rota planning and real-time resource allocation. The role demands strong communication, teamwork, and a focus on continuous improvement in customer journeys.

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