MECCA Liverpool – Zone Manager

Job Overview

Join MECCA’s Liverpool store in NSW as a part‑time Zone Manager (22.5 hours per week). As a Guardian of the Customer Experience, you will lead the team to deliver exceptional experiences for every customer who walks through our doors.

Responsibilities

• Lead from the floor to deliver exceptional customer experiences and inspire your team through coaching and role modelling.
• Act as the first point of escalation for team members and customers, confidently resolving challenges with care and professionalism.
• Partner with the Store Manager and Floor Managers to drive business performance, achieve KPIs and execute key business priorities.
• Coach, develop and motivate team members through regular feedback, recognition and in‑the‑moment support.
• Support operational excellence, ensuring the store is set up for success every day.

Success Qualities

• Previous experience leading and developing retail teams in a fast‑paced environment.
• A genuine passion for delivering exceptional customer experiences and creating MECCA magic.
• Strong leadership skills with the confidence to coach, influence and provide meaningful feedback.
• A collaborative mindset and the ability to build strong partnerships across the leadership team.
• A proactive, solutions‑focused approach with the ability to confidently make decisions and support others.

Requirements

• Availability to work late evenings and weekends.

Benefits

• World‑class education and development through MECCAversity, leadership programs and Zone Manager Summits.
• Monthly performance bonus program.
• Generous team member discount for you and your immediate family, plus a product allowance (subject to company policy).
• Competitive Parental Support Program.

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