The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Handing medication out to patients, following the surgery protocols. Taking payments and recording correctly on all documentation. Communication and attention to detail are vital in this role. Computer skills are required; however training on the software will be given. Able to work on own initiative and also work as part of a team.
Main duties of the job
Front of house: handing out medication to patients, accepting deliveries from suppliers, arranging deliveries to housebound patients for the driver to take out to patients, and accurate record keeping. Following all protocols and procedures to ensure the safety of the medication, patients, yourself and colleagues. Ordering equipment.
About us
Hazeldene House Surgery is a GP Practice owned by five GP partners and covering surrounding villages, with nearly 8,000 patients. We dispense to nearly 4,000 of those patients in our dispensary, handling acute and monthly prescriptions. It is a busy practice with opportunities for progression.
There are opportunities for progression within the practice.
Job responsibilities
Job Summary:
The post-holder will ensure that a high quality, safe and efficient dispensing service is available to meet the needs of patients at all times. Operate in accordance with the Surgery dispensary Standard Operating Procedures (SOPs) that incorporate principles of good dispensing practice.
The post-holder will develop good working relationships with:
Patients, GP partners, nurses and other Surgery staff
Responsibilities:
Issuing stock items and prepared prescriptions.
Collection of prescription charges / checking patient exemption statements.
Ensuring that all monies received are appropriately stored and there is a robust record of all financial transactions.
Processing and bundling prescriptions for the Prescription Pricing Authority.
Ensure drugs are stored in an appropriate manner in accordance with the manufacturers’ instructions.
Ensure that refrigerated items are stored at the appropriate temperature and that the log book is updated accordingly.
To ensure that all medicines and appliances dispensed are checked against the prescription and, whenever there is doubt about the appropriateness of the item, or about the dose or labelling instruction, to check with senior Dispensary members.
Other Responsibilities:
Maintain full and accurate records of dispensing transactions.
Undertake any other duties commensurate with the post holder’s grade as agreed with the GP Partners.
Ensure the dispensary is clean and tidy and that shelves are checked on a regular basis.
Generate FP10.
Attending training and events organised by the Surgery or other agencies, where appropriate.
Person Specification
Experience
- Understanding of primary care medical and dispensing services.
Qualifications
- GCSE grade A to C in English and Maths
- Good working knowledge of Microsoft Word, Excel
- EMIS knowledge advantageous
- Dispensing experience
- Primary Care experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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