Fraud Risk Director

Fraud Strategy Director – Chase UK

Join us as a Fraud Strategy Director and make a meaningful impact by protecting our clients and the Bank from fraudulent activities. You’ll drive innovation and collaboration across teams, shaping the future of fraud prevention. Your expertise will empower us to respond rapidly to emerging risks and deliver measurable results. We value your strategic thinking and hands-on approach. Discover a role where your leadership and insights truly matter.

Responsibilities

• Act as senior leader to fraud strategy and execution across the full fraud lifecycle, from prevention to detection, investigation, and recovery.
• Collaborate with product, fraud operations, technology, and other teams to align fraud strategy with business objectives and operational needs.
• Assess trends impacting payments card fraud and provide real-time recommendations to mitigate risks.
• Define and create analytical models to assess fraud activities within and across systems.
• Serve as the Bank’s knowledge expert on fraud and contribute to the development of the Bank’s fraud strategy.
• Oversee analysis and modeling to identify patterns of fraudulent transactions and prevent misuse of payment systems, including ATM, debit, credit cards, wires, and new payment types.
• Create, test, and implement rule criteria in fraud detection systems, balancing fraud prevention with client experience.
• Analyze loss data and recommend or implement loss prevention strategies.
• Evaluate fraud cases and losses to identify trends and areas for improvement.
• Participate in the development of fraud policies and risk management activities, supporting business units across the Bank.
• Develop and produce executive key performance metrics and reports for senior management and enterprise risk.
• Deliver hands-on analysis, reporting, and implementation of fraud controls and solutions.

Qualifications

• Bachelor’s degree or equivalent experience.
• Master’s degree preferred.
• Tenured in the financial services industry with knowledge of payment systems and experience in an enterprise-wide, cross-functional leadership role.
• Expert experience in fraud strategy and rule writing.
• Deep knowledge of reporting and query tools.
• Experience leading teams or projects that span product, fraud operations, and technology.
• Demonstrated strategic thinking and ability to translate strategy into hands-on deliverables.
• Experience creating and maintaining mathematical models.
• Communication skills for interaction with senior executives, staff, and cross-functional teams.
• Judgment within defined procedures and practices.
• Knowledge of risk principles and procedures.
• Ability to synthesize data into concise presentations.
• Experience with database and data warehouse environments.
• Ability to interact with all levels of Bank personnel and customers.
• Ability to work in a deadline-oriented environment and handle multiple tasks.

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