Support Assistant

Job Title: Support AssistantContract Type: PermanentSalary: £26227.50 per annumWorking Hours: 37.5 hours per week, full timeWorking Pattern: 3 week rolling rota between Monday to Sunday, 06:30-21:30Location: Centre 28, Hull

Job Overview

Support customers in a supported housing environment. Key responsibilities include safety and wellbeing of residents, incident logging, room cleaning, supporting customers with calls and emergencies.

Key Responsibilities

• Work with customers in conversations with GP, Social Services, benefits teams.
• Deal with emergency services (Police, Ambulance) when necessary.
• Log all incidents accurately.
• Clean and prepare rooms for new occupants.
• Assist in planning and delivering personalised support and move‑on plans.
• Undergo risk management, deliver group sessions.
• Assist with tenancy‑related matters and housing management service including income collection.
• Provide customer support for financial independence, budgeting, medication management.
• Maintain accurate records on digital platforms.
• Resolve difficult situations, report safety concerns, comply with safeguarding procedures.
• Participate in team meetings, supervision, training.
• Other duties: flexible hours, lone worker system, confidentiality, etc.

Qualifications & Experience

• Experience in customer‑facing environment.
• Understanding of supporting vulnerable people.
• Basic administrative and IT skills with attention to detail.
• Experience in teamwork, positive communication, and planning tasks.
• Resilient, caring, empathetic, flexible attitude.
• Initiative and confidence for decision‑making.
• Experience with vulnerable and diverse customers or complex needs.
• Personal lived experience of homelessness or related issues (desirable).

Benefits

• Competitive pay and generous pension.
• 25 days holidays plus bank holidays.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Person Specification

Essential Knowledge & Experience

• Understanding of barriers faced by vulnerable and diverse customer groups, including complex needs.
• Experience in team communication, organising tasks, and planning.
• Team player with caring, empathetic, flexible, resilient attitude.
• Initiative, confidence in decision‑making.
• Basic administrative and IT skills for record keeping.

Desirable

• Experience with vulnerable and diverse customers or complex needs.
• Personal lived experience of homelessness, rough sleeping, mental health issues, or substance misuse.

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